Let’s get you back online.
Check your connection, find your next step, and share the details with Deatras support.
What’s happening?
Choose the problem that best describes your connection.
You can prepare a report using mobile data. Connection tests will measure the network you’re using now, so switch to Deatras Wi-Fi or Ethernet to test your Deatras connection.
Take a look at your ONU or router.
Select what you can see. “Not sure” is always okay.
Your ONU is the box connected to the thin fiber cable. Some homes have a separate Wi-Fi router. Light names and colors vary by model.
Your next steps
Based on the information you provided. These are possible causes.
Work through these checks
Tick only the steps you have actually completed.
Do not press the RESET pinhole or change internet / PPPoE settings. Never look into a fiber connector, pull the fiber cable, or sharply bend it.
A clearer picture of the problem.
Run a basic check, compare your speed, or restart safely. Results go into your support report.
Website reachability check
Make 5 small requests to this website to check whether it responds over your current connection.
These are web request timings, not ping, packet loss, or a speed test. Browser, hosting, and network conditions all affect results.
Speed test & comparison
Pause large downloads. Test near the router, then by Ethernet if possible. Record the results below.
External services use data and have their own privacy policies. Results are not imported automatically.
Safe restart assistant
Use this once if there is no red LOS light. A restart briefly disconnects everyone at home.
- Switch off the ONU and separate router using their power switches or adapters.
- Wait 30 seconds. Leave the fiber cable connected.
- Power on the ONU first. Allow 3–5 minutes for its lights to settle, then power on the separate router.
- Reconnect and try a website again.
Do not press RESET. A factory reset may erase your provider’s configuration.
Wi-Fi & device isolation
Compare one change at a time to help locate the problem.
5 GHz can be faster nearby; 2.4 GHz typically reaches farther. Use only networks your router already provides.
Need to view your router’s status?
Read the gateway address on its label or in your device’s Wi-Fi details. Common addresses are below; your router may use another one.
Connect to your home network first. The browser may block local router pages. Only view status; ask support before changing settings. Never put router or Wi-Fi passwords in your report.
What are the lights telling you?
A quick guide to common fiber ONU and router indicators. Always check your model’s manual when labels differ.
| INDICATOR | WHAT YOU MIGHT SEE | WHAT TO CHECK |
|---|---|---|
| POWER | Usually steady when powered | If off, check the outlet, switch, and supplied adapter. Stop using equipment with visible damage, smoke, or a burning smell. |
| LOS | Often off during normal operation | Red or blinking may mean the optical signal is missing or too weak. Support needs to verify the line. |
| PON | Often steady after registration | Blinking may mean startup or registration. If it stays blinking or off after startup, report it with your LOS state. |
| INTERNET | May be steady or blink with traffic | Red or off can have several causes, including mode or configuration. This light alone does not identify the fault. |
| WLAN / Wi-Fi | On or blinking when Wi-Fi is active | Off may mean Wi-Fi is disabled. Check the separate router if your ONU does not provide Wi-Fi. |
| LAN / Ethernet | On or blinking with a wired link | If off while a device is connected and awake, check both cable ends and try another known-working cable. |
My phone says “Connected, no internet.”
Wi-Fi connects your phone to the router; internet access depends on the upstream connection too. Check whether another device can browse, then record POWER, PON, and LOS. You can use mobile data to send your report if the home connection is down.
Why can’t this page read my ONU automatically?
A normal web page cannot directly read your router’s lights, fiber signal levels, admin status, Wi-Fi signal strength, or run an ICMP ping. This tool combines your observations with a limited website reachability check. An exact line diagnosis requires Deatras support and provider-side equipment checks.
What should I send to support?
Include when the issue began, the affected devices, your ONU/router model, and the light states. You can attach a clear photo of the indicator lights in Messenger. Hide Wi-Fi passwords, admin passwords, QR codes, and other private label details before sending a photo.
Privacy & sharing
This tool has no subscriber database and does not automatically send reports. Form entries stay in memory in this tab and are cleared when you reload or start over. Downloaded files and copied text remain wherever you save or paste them. The hosting provider receives normal website requests; a connection check makes additional requests to this website. Messenger and external speed-test services apply their own policies. Share only the details you want Deatras support to see.
Reference information
General guidance is based on vendor documentation. Indicator meanings vary by model.
Bring the details together.
Review your report, add your subscriber details, then share it with the Deatras team.
Subscriber details
Optional. Add only what helps support identify your connection.
Your diagnostic report
Updates as you add information.
Nothing is sent automatically. Review your details before sharing. This is a diagnostic summary, not a registered support ticket.